Legal
Privacy Policy
Last updated: January 2025
1. Information We Collect
When you contact us via WhatsApp or Telegram to place an order, we may collect your name, contact number, and delivery address solely for the purpose of processing and delivering your order. We do not operate a user account system and do not store payment card details.
When you visit our website, standard server and analytics data may be collected automatically, including browser type, device type, pages viewed, and approximate location. This is processed by Vercel (our hosting provider) and Vercel Analytics.
2. How We Use Your Information
- To process and fulfil orders placed via WhatsApp
- To respond to enquiries and provide customer support
- To send order updates and shipping information
- To improve our website and product catalogue
- To send our newsletter (only if you explicitly subscribe)
3. Information Sharing
We do not sell, rent or share your personal information with third parties for marketing purposes. Your contact details are used only to fulfil your order and provide customer service.
4. Cookies
Our website uses essential cookies required for site functionality. We also use performance analytics (Vercel Analytics) which may use anonymised cookies. You can disable cookies in your browser settings; this may affect some website features.
5. Your Rights
Under UK GDPR and applicable data protection laws, you have the right to access, correct, or request deletion of any personal data we hold about you. To exercise these rights, please contact us via WhatsApp.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
7. Contact Us
For any privacy-related questions or requests, please contact us via WhatsApp or through our website. We aim to respond within 48 hours.